Bangalore Water Supply & Sewerage Board [Bwssb] — please update your records

I have paid the water bill on 31st of december and it looks like your records have not been updated as the bill for january includes the amount from december. The reference id is reference id: phnn1912311140388667336107.

I got confirmation from the online service provider that the payment has been made to you. Kindly please look into this at the earliest and please update the records.

Thanks and looking for a quick solution.