Bangalore Water Supply & Sewerage Board [Bwssb] — Water connection not provided even after 1 and a half years

Address: 97B 5th Cross Rainbow Drive Layout Sarjapur Road Bengaluru - 560035

I had applied for a cauvery water connection for my house in Rainbow Drive Layout house no. 97, 5th Cross, Bengaluru 560035 and have made a payment of Rs. 168484/- on 15th of February 2021, the RR Number was generated on March 22, 2021 and the application was approved and closed on the website on March 24, 2021, I have received the water meter but I have not got the water connection yet, kindly look into this matter and do the needful as soon as possible. It is more than one year now and we still have not got the water connection. Attached is the payment receipt.

I have sent several email since april to the below email addresses but no action has been taken

[protected]@bwssb.gov.in,
[protected]@bwssb.gov.in,
[protected]@gmail.com,
[protected]@bwssb.gov.in

Please help me