Bangalore Water Supply & Sewerage Board [Bwssb] — water leakage from bwssb pipeline.

Address: 7th cross, avalahalli BDA layout, BSK 3rd stage., 560085

Dear sir/madam,
From past week, we have water leakage in front of my house. Local line man digged the are twice but didn’t fix the issue. When we asked, he demanded ₹4500, & verbally threatened us, if don’t get it fixed, he will disconnect the water connection to my house. Yesterday he digged the area again & disconnected the water supply. However, the water is still leaking from the ground.
Now, let’s come to the main point. The water leakage is due to a tree root in front of my house. This tree was recently fallen during heavy rain and winds in girinagar. Bbmp, have not cleared it properly, hence the bent trunk & roots causing the issue.
I believe, since, source of problem is related to bbmp, it should be fixed by bbmp. Bwssb should notify bbmp, of this issue & get it fixed.
I write this in severe grievance, as it is a harassment from bwwssb lineman to get it fixed through him & pay him cash without any receipt.
If the problem exists within my property, i definitely feel liable to fix the issue. I kindly request you to address this type of harassment from your linemen.

Thank you.