Bangalore Water Supply & Sewerage Board [Bwssb] — Water meter

Address: 912B 24th Cross 16th A Main, HSR3

Dear sir,

Since the last 1 year, the water meter (Sub-division s-2, customer id 37270, rr no:se320005/k50) went out of order. We have registered a complaint with the sub division and contacted the assistant executive engineer many times and contacted on phone. We spoke to someone named "basavraj" who mentioned that we should use their approved bwssb contractors who will do the change. They provided a name "r. Gangaraju" who demanded rs. 10000 for replacing the water meter, which we promptly paid on 01-august-2020. After about 10 days of pleading with him, he mentioned that we need to pay additional rs.55000 for replacing the water meter - and otherwise my water will be disconnected. We have been trying to get some help and due to covid it is very difficult to approach the officers directly. They have been charging 3 times the normal bill amount we will receive and marked my meter as tampered (The meter was installed in 17 years back and weared down due to many years).

Nothing has been done so far. Even the meter reader stop coming to our house and promptly send the bill stating "meter not working" but charge us the 3 times charges like rs 3350, rs.2700 and so on.

1. We would like to know why we have to pay charges to a "non-working" meter?
2. We would like to know if bwssb is financially incapable to provide a meter for the past 12 months?
3. We would like to know what is the response to our complaint docket number 37270 in addition to the complaint registered with the sub division?
4. We would like to know if we should purchase a meter and install it ourselves?

We have been paying exhorbitant amount of cost for our house for the last 1 year and the bwssb is demanding 55k to replace a water meter through their brokers/contractors.

Please help us, so that at least we know what is the actual cost of replacing the water meter.