Comments
Net banking issues
Net banking issues
On 25.8.2020, at 4.15 pm I wanted to make one urgent important payment -BWSSB water connection using debit card. I received OTP but amount was not debited. 2 times tried, every time I got the OTP but payment was not effected. I tried with Net Banking but without success. On enquiry I came to know that the server was down. When it got rectified I do not know. There were another 8-10 people who made payment using debit card/net banking of other banks which went through without any difficulty. I was little embarrassed as they were thinking I am lying.
Next day also I.e., 26.8.20, at 4.30pm there was issue in Net Banking. I could not make payment which was very urgent. This is not the first time it is happening with net banking. Earlier in another occasion also when I was trying to transfer money to a person who was hospitalized but due to server issues I could not transfer. Frequently there are issues in net banking like server down, network issues, receiving of OTP etc.
Bank needs to address these issues and provide uninterrupted service otherwise it will put image of the bank in a very bad taste.
Next day also I.e., 26.8.20, at 4.30pm there was issue in Net Banking. I could not make payment which was very urgent. This is not the first time it is happening with net banking. Earlier in another occasion also when I was trying to transfer money to a person who was hospitalized but due to server issues I could not transfer. Frequently there are issues in net banking like server down, network issues, receiving of OTP etc.
Bank needs to address these issues and provide uninterrupted service otherwise it will put image of the bank in a very bad taste.
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+91 80 2222 1581 [Head Office]
+91 80 2222 0491 [Head Office]
+91 80 2222 0490 [Head Office]
Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
Next day also I.e., 26.8.20, at 4.30pm there was issue in Net Banking. I could not make payment which was very urgent. This is not the first time it is happening with net banking. Earlier in another occasion also when I was trying to transfer money to a person who was hospitalized but due to server issues I could not transfer. Frequently there are issues in net banking like server down, network issues, receiving of OTP etc.
Bank needs to address these issues and provide uninterrupted service otherwise it will put image of the bank in a very bad taste.