[Resolved]  Dena Bank, Borivali - East Branch — Complaint against delay in issuing debit card and irresponsible and lazy behavior of Officers

Address: Mumbai Suburban, Maharashtra

Hi,
My name is Dhaval Bhalala, I am hiding account and debit card details to prevent misuse on internet. I am having saving bank account in Dena Bank M.G. Road, Borivali(East) Branch.The Account No. is '0551 10** **64' . I had applied for debit card in the month of December,2012 for which i received the debit card 3 months back but still i have not received the pin to activate the debit card for last 3 months, to take the pin i used to come every Saturday for last 3 months at dena bank since they only issue the pin on whose name the card is issued, I made an complaint against this to branch manager last saturday i.e. on 06-Apr-2013, the branch manager suggested to give an application to block the existing debit card (debit card no. 4695 **** **** **61) that i have since it will take time to issue the pin for the existing card i have, and to issue an Insta Debit card which they can issue me straight away.I gave an application to the officer there i don't know his name but I can recognize him if i see him, he told me that the card will take 3 days to block only then they can issue me an insta card whereas the branch manager told I can get an Insta card on 06-Apr-2013 itself but the officer sitting outside tells some different story.Now today (i.e. 13-Apr-2013 11:30 am) when I gone to dena bank same branch there was some other lady officer named 'Mrs Thorat' sitting at the desk instead of the officer that was there last week, i told her that i have gave an application to block my existing card and issue a new Insta Debit Card and then the response i am receiving from her is that she is not able to check whether my card is blocked or not and can't issue me an Insta Debit Card and the other officer who knows how to check is working in some 'Cash' department so she cannot ask him. I told her i only get time on saturday every week since i am an working professional so she told me to come next Saturday.I am tired of such a long delay and irresponsible behavior of dena bank officers, I want to make an complaint against the delay in issuing me an debit card pin and issuing me a new insta debit card in case it takes time for my existing debit card pin to come, and also against the lazy and irresponsible behavior of the officers at M.G.Road, Borivali (East) Dena Bank Branch.Please take strict action against the officers and the issue that happened with me.My contact no. is [protected].

Regards,
Dhaval Bhalala