Comments
I too have same opinion about this useless programme. I was given points for overseas fund transfers and later realized that its extremely difficult to redeem and avail the gifts. The customer service is completely useless, as that they have a standard reply for all the queries, and they close all the complaints just like that without giving resolutions or explanations. You will go crazy if you interact with their customer support. The gift that is displayed in the portal and the one that arrive has huge difference. This programme is just a waste of time ..
Reply
federal bank utsav rewards program is a absolutely a waste program. They do not credit points for high value transactions done on POS purchases. The customer care is atrocious. They are sitting there attending complaints but absolutely doing nothing . They have standard replies to evade the complaint, keep making false promises and postponing things and never get back to you. I am fed up with their service and finally left the issue to the almighty wowing not to use their debit card for high value transactions.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
64%
Complaints
514
Pending
0
Resolved
319
+91 48 4263 0995 [International]
+91 48 4263 0994 [International]
Federal Towers, Head Office, Aluva, Kerala, India - 683101
