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Betway — Deposit balance debited in my account but not credited in betway account and not reflected 16 days gone

Betway say money reflect in 16 days but not reflected
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Money not reflected to my account please track the transaction and do the needful

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Not yet deposited to my account

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My account ID is mkuma22.I have deposited 20k on 29th October and it is still not reflected in my account. I don't understand why betway is taking so much tome.
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