Betway — Deposit Never reflected

Have made 2 deposit for a total of 250$. Everything was fine but it never reflected on my betway account.

I contacted the customer service and no one helped me beside telling me to send an email ( wich was never answered)

I have contacted Gigadat ( their payment processor) and they confirmed with me that everything was successful and that my deposits went through.

I am really disappointed from their poor customer service.

My username is : Hotmayn