Betway — The company took money and did not show in my account a case of fraudery

The company betway a fantasy gaming app took money from me and I have reduced the use of app but the money is not visible in my gaming account unfortunately didn't received money. I texted customer care but they do not respond positively and I am not able to receive money
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my betway user id is - sarojmangawa

Sir I have made payment of rs 28000/- via UPI on 31 dec 22
My UPI reference no is[protected].

Sir amount was debit in my bank account but passed 48 hour this is not creadit in my betway account.
Payment screenshot is attached for your reference.

So pls creadit my amount as soon as possible in my betway account.
Thanks & regards

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