Bharat Holidays — extra convenience and service fee. booked non-ac rooms after promising 3 star accommodation

Address: Block No 865 /52 Fatehabad Road Agra, Pin Code - 282001

Website: www.bharat-holidays.com/contact.php

I booked Mysore-Coorg Trip through Bharat Holidays during May 2024. The package was initially agreed for 24, 000 just before the day of travel they increased it to 29, 000.The justification given was Convenience and service fee .

They committed that they would provide accommodation in 3 star hotel, but instead they provided me accommodation in low quality hotel ( stay-maker lake residency) . I requested them to change the hotel, as it is not fit to stay with family, but they refused to hear to my plea.

My holidays were disastrous. Attached a pic of the toilet from the hotel they arranged.
The trip coordinator name is Priya . She would agree to everything till we pay the advance, one advances are made then the tone changes .
They are real cheaters and fraud.