Bharat Sanchar Nigam [BSNL] — complete disturbance in landline

Address: Dharwad, Karnataka, 580024

Sir,
From past 4 months the services provided by bsnl is unsatisfactory with respect to landline calling (High level of disturbance) and broadband. A no. Of complaints have been registered but no actions to solve the issue permanently are taken, all sort of fiscal engineering is carried to make temporary corrections to show that the complaints are attented and the problem standstill. My area need upgradation of cables, the control room has made a habit of saying "due to intrusion of water" for any sort of complaints, i wanna ask why water enter the system? Why can't proper engineering steps are taken.
I want to highlight my area "gousiya town islampur main road old hubli"where bsnl service or response or any sort o[censored]pgradtion is at bottom levels, despite of complaints no one really available to answer our call.
I have attached a photo showing quality of work done by bsnl.
Please concern this matter and do the needful.