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BharatPe — BharatPe Refund not issued for the amount debited from my bank account

I made a transaction of 2 Lakh Rupees from my ICICI bank account on 17th October 2022 to add money to my 12% Club account . The transaction failed and the amount has been deducted from my bank account. But the same is not yet credited in the my 12% Club account. The 12% Club support team is not responding to my complaint mails and has not refunded my money till date. Kindly help.
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They claim the money has been refunded but I haven’t received it in my bank account.
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