BharatPe — BharatPe Speaker

Address: Kolkata

On 22nd June i ordered an BharatPe Speaker which was a prepaid order and it was delivered on 25th June but after delivery the speaker was not working..and it is only saying that the application download failed.
I have contacted customer support so many times but they have not done anything from the past 7 days.
Also when i asked to return the product they are asking for an additional 250 rs for returning this product for the faulty speaker.

The speaker has not been used even for once.

Please help me with this.

Thanks & Regards,
Arpita Singh
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