BharatPe — Bharatpe transactions amount not credited

Hi, I can see BharatPe transactions are getting success from customer side, however amount not crediting to my Bharatpe merchant account. When I collect and give UPI transaction Id only to the BharatPe customer care people, they are crediting the amount immediately. But I didn't collect the UPI Id for few transactions which were success from customer and I don't know them. Is there any way to get the details. I can see the same BharatPe Merchant Id to which they credited. But customer care guys asking only the UPI transaction id. Please advise.

I have attached a sample transaction which I did for myself and then contacted them to credit amount and then they did.