BharatPe — bharatpe - wrong payment to wrong bharatpe merchant (not solved)

My complaint is not solved please i have given all proofs you guys have not even replied any messages

Hello bharat pe team,
I was trying to pay to my beneficiary directly from my account and by mistake i have paid to an different bharatpe merchant sir i request you please investigate and resolve this case i am not rich enough to handle that much loss please sir please
I am ready to provide any proof/document needed anytime
Reference number :[protected]
My mobile no :- [protected]
Name :- shravan

Sir,
First of all the email you submitted is not clear its like [protected]@bharatpe.com and secondly when i emailed bharat-pe support at their email with all the proofs they said that they can't help me as the transactions are not hold-ed by them it is immediately processed i am just requesting that at-least provide me any info about merchant or contact merchant from your side and inform him about that please help sir i am a student can't face this loss

The email i sent to your team
Hello sir,
I was trying to pay an beneficiary from my bank account but by mistake i paid to an bharatpe merchat i am a customer and 2880 is big amount so i request 🙏 you to help me i am ready to provide any proofs needed please help me
I have did wrong payment to bharatpe merchat
Reference number :[protected]

Then i got a reply :-
Hi shravan,

Hope you are doing well!!

Thank for reaching out to us. We are happy to inform you that your amount has been credited to the beneficiary's bank account.

We request you to please check merchant bank statement for the same.

Note:- amount can not be reversed!!

We look forward to working towards improving your experience on an ongoing basis.

If there is anything else we can help you with, please let us know.

Thanks and regards

Support bharatpe.
Helpline no.- [protected]
​web - www.bharatpe.com

Hello sir again this is a small request please get in touch with merchant and inform them about this issue please sir its a request from student please help me i have attached the image down with transaction details

https://www.consumercomplaints.in/bharatpe-wrong-payment-to-wrong-bharatpe-merch...⇄