BharatPe — I've transferred rs. 5000.00 using bharat pe qr scan and the amount has not been reversed or credited to the merchant

JohnMandy

from Mumbai, Maharashtra

Jul 11, 2019

Address: 411036

Hello,

I'd done a transaction on May 2, 2019 using the Bharat Pe QR code to Photographer and the payment was successful but did not credit to the merchant nor back to me.

It's been a 2 months I've been in contact with the team and they are of no help.

I filed charge dispute against my bank but they say that it was transferred to some other account of YES BANK but I had paid using the qr code which cannot go to any other account.

Request you to have a look at this and get it resolved at the earliest.

If you need any more details please let me know.

I've attached two photos of the transaction. Please have a look

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BharatPe Customer Care

from Delhi, Delhi

Jul 14, 2019

Verified Support

Hi Dear, We sincerely apologize for the inconvenience caused. We are happy to inform you that your amount has been credited to your bank account on 2019:07:13 at 18:01:14 Hrs. with reference number[protected]. We request you to please check your bank statement for the same.
If there is anything else we can help you with, please contact our Helpline number - [protected] or you can mail us at [protected]@bharatpe.com.

monick jain

Mar 12, 2020

i m using bharat pe app due to problem with Yes bank on 6 march 2020 i have raised a issue to change the account and transfer my 21k to my other account but till date they are not able to change the account when ever we call support desk they say to keep patience in next 24 hours we will get a call for conformation but its been 7 days they are not bother about anything of merchant payment and they are using my 21k .. and not responsiding when i ask them that i want to talk to senior manager there excutive replay that manager is busy with work cant talk to anyone over phone and even i said i will raise compalint to RBI they said do as you need ...
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