BharatPe — Not allowing to repay loan and exploiting by adding interest daily

Address: India

I had took 50k loan from bharat pe and have been paying the daily installment (edi).
Now due to lockdown my business is not running, so I decided to pre close my loan.
I had done this before also, but now when I tried repayment the page simply keeps on loading. Tried contacting the support but one week effort didn't work. They are putting 50rs interest on a daily basis. They have no other resolution also. This is exploiting customers by giving loan and they say low interest but will charge more than that.
They must be put with criminal case
Please help