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BharatPe — Refund Not received even after 10 days

Recharges on BharatPe, they will fail every transaction, never refund amount. I have done 416, 416 two Recharges on 25th February, they failed, 10 days over still Money not refunded. mailed social.[protected]@bharatpe.com and [protected]@bharatpe.com, attached screenshots, callbacks, still no refund. Worst services. I have called CV more than 100 times, Worst customer care, every time they will say wait for 24 Hours. Same reply everytime for that I have to wait for Hours...
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