BharatPe — Refund o[censored]ndeliverable swipe machine not initiated yet

I ordered a Bharatpe swipe machine on 11th November but unfortunately it was undeliverable at my address so Bhartpe customer executive said to me that your refund will be processed in 7 days but has not been done till now and also i have complained several times to Bharatpe customer support for my refund but every times they said to me that it will be processed with in 7 days. I want my 5000 Rupees which i have deposited to Bharatpe at the time of order of swipe machine. Really a bad experienced with bharatpe. I will file complaint at consumer court if my refund will not be processed with in 10 days.