BharatPe — Swipe machine

Address: Visakhapatnam

I order bharatpe swipe machine 02/04/2024 delivered 04/04/2024 seven days time to free trial period so i request to return order in 10/04/2024 but my request was cancelled so i call customer service they told again re request to return you got fully refund but now bharatpe customer service told no refund I asking why my first request cancel proper reason please refund or return to my swipe machine