Big Bazaar — customer care cell not responding to complaints

Address: Bijai, Dakshina Kannada, Karnataka

I had purchased huggies monthly pack diaper from big bazaar, located at bharat mall mangalore on[protected]. After using 1 diaper, i found the product was defective and so, i visited big bazar on[protected] to exchange. But the customer care cell refused to do so and asked me to complaint the complany itself. When i asked them to forward my written complaint to the complany, they again refused to do so. I could understand that after opening the pack, i couldnot exchange. But they didnot have any courtersy to receive my complaint and forward it. But insisted myself to complaint. Being the regular customer of big bazar, i was very much disappointed with thus type of system. I would suggest that big bazaar being a merchant between customer and company, if any complaint received in future, to react to it and forward it to the company.