Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had took big bazaar saving club card in hubli. I had asked them while taking wether it is accepted in all the stores of banglore. They told yes and convinced me to take the card
But they are declining it every where. Validity of the card will be completed by july and it will be waste after tht i have much points in card
Please at least provide the list of stores which accepts big bazaar saving club card

I have bought a fridge in the month of october and the bill got erased and now i want to raise a complaint about the fridge... Kindly provide me the duplicate bill.
The fridge has been bought from bigbazar, diamond plaza. The bill has been made in the name of mr. Parth jyoti das or ms. Aruna das.
Kindly help me out.

You can reach me at [protected]@gmail.com or +91 [protected]

Dear sir,
This is to bring to your notice that i am a big bazaar customer from more than 10 years but when we visited your raipur branch, ahmedabad yesterday we purchased items of rs 6200 and when we came to exit counter the security there started taking out my purchased items one by one. It was just a very insulting moment for me and my family.
Sir if you allow bag of the costumer then it is the duty of big bazaar people to see about the items and seal the bag. Or you should not allow customer bags. Or there should be helper to put my items in the bag and move us through exit counter.
Yesterday what has happened was very wrong to us and when we contacted their manager mr. Sharma, he also did not helped me out. So i cancelled by purchase.
Who is responsible for the inconvenience i felt at big bazaar. Now you had broken the relationship of the good customer with you. I won't visit your branch any more and i will see the people known to me also don't visit big bazaar.
Jagdish

Please help stop the promotional and unwanted messages from future bazaar on my mobile.

I already sent a sms mentioning "dealz no" on to 575758 to unsubscribe for the promotion sms. But still i'm getting those promotional sms.
I have tried sending the message on 575758 it says
"dealz is an invalid keyword. Please use the correct keyword and try again.
My mobile number is [protected]

Sir, i m say to sorry but i m very much disappointed and hurt because of big bazar employee who's name vishal, i was going to chocolate section and here vishal stand there and no matter what consumer ask he straight say i don't know...
But although i ask for his help, i was pleasantly talk to him that "is there any discount on this chocolate" he say loudly nooooo and everyone looking at me then, i m telling to him that why are u raise your voice, then he talk me very disrespectfully, there are some hindi sentence which he used "dikhae nahi de rha bada bada likha ha price utna ka milaga, mana bola aap chilaa kyu rha ha, toh unhona kaha ki tum chila rha ho, to mana naam pucha toh usna apni i'd mera muhh ma chipka di aur bola jiss sa jo bolna ha bol do kisse k baap sa nahi darta ma"

Then i go to manager and tell him all the incident and he go to vishal and tell to say sorry me, but he was soo arrogant aur egoistic person, he didn't say sorry..

Then i'll say sorry and get back to home.

Big bazar
Mohadipur, gorakhpur
273001

My contact number - [protected]
My email - [protected]@gmail.com

I have purchased one magic mop bucket in 2017 but from last month on ward the spinning of the bucket is no working as I am not able to use it . Please give the repair center address and contact details by return mail . I have been trying to contact the customer daily but not able to get the contact. It seem may of my friends and relatives have same problem and it has not been resolved for month together. If the same is not resolved at the earliest I will have no alternate but to carry the bucket and dump it at the BIG Bazar Andheri west

urgent

On 26th January 2018 I had purchased few shirts and trousers. the shirts from Bigbazar of VIP road, being of light shade the salesman told me that I can try the size of any shirt and he will give me the same size of light colours which I selected. When I opened one shirt for use for a day I noticed that near the arms and armpit the threads in irregular manner coming out. I thought that may be it was due to my fault it happened unintentionally. I gifted 2 shirts to my brother as well. Now when he opened the shirt he noticed the same issue and I too when checked with my remaining shirt it too had same issue. I called the customer care and complained but Vicky said my complaint cant be launched as its almost 5 months and nothing can be done he said. On one hand the salesman wont allow to open a fresh piece which I buy and secondly without using the shirt for even once all my brand new shirts are defective. I regularly shop from big bazar but this is my first such experience. My image is also tarnished in front my brother as I have gifted him a defective shirt. My fault was I trusted Big Bazar and now I feel being cheated as all the shirts which I bought is defective. I dnt know if my complain would be entertained or it will be just be turned down due to time factor.

Reference : shopping date 19.05.2018-20:06 bill no. 050628. Til no. 10

I did home shopping at big bazaar on 19-05-18 around 8pm and paid from future pay and took delivery of goods personally. On 20.05.18 to my utter surprise i could not find amul 1l ghee pack and called customer service desk. The csd executive was really soft spoken and told me to come over and arranged to check bills. Then they checked cctv footage and saw the packing guy clearly put ghee pack and other 2 items in my bag and simultaneously took out and kept it under cashier rack. So now total 3 items missing from my shopping.

Since the item was swiped and bill was paid these 3 items anybody can take home as payment also been done. I have no clue if any of the past shopping had any missing items which i think there must be after this incident.

I want a written confirmation over the course of action and preventive measure from management side within 2 weeks from the date of this letter.

I have purchased the dress in big bazar by utilising the discount voucher but that dress was small in size and asked for the exchange store has unable provide the suitable size and gone for other product lesser than the originally purchased, they have denied to give the offer and they have refunded the amount deducting the offer amount. Hence i request you to send the frresh offer voucher at the earliest.

The fridge was purchased on the condition that will be delivered the next day. 3 staff members including a senior member called ashish at the dlf mall noida branch assured the delivery will happen before 2 pm.

Today at 1.30 pm, i have made more than 10 calls to big bazaar no one seem to be taking responsibility. Shakamber, the supposed store manager of noida centre had the most callous attitude as if nothing had happened. He said i have passed your number to someone senior, he will call. Upon asking the status of the delivery, he had the standard answer of - i will call you in 5 mins.
Upon saying - you had said the same thing half an hr ago, he said, the delivery truck may have broken down. I lost it at that point, but the guy seem to be unfazed.

Big bazaar showed no delay in charging the entire amount in one go before delivering the product and after taking all the money they are now not one bit interested in delivery of the product, harassing the customer and the customer is there with no product. Seriously, these guys are a big no for buying big products, they cannot be trusted at all.

Sir,
On 9/5/18 a lg washing machine was purchased at e-zone big bazaar, rajajinagar, bengaluru (Invoice number ka [protected], billed in the name of b k chandrasekhar). At the cash counter your staff said that payback points and t24 currency to the mobile number[protected] would be added shortly. But so far they have not been added. Please do the needful at the earliest.
Thanking you
Subramanya s s

I bought tasty treat pasta with mrp 75/- and when i cross checked with bill it was charged rs 85/-
After complaining with big bazaar customer cell they said taker refund of rs10/- and rest the case.

Since i checked and objected they are ready to refund, but i feel cheated and they are continuously doing same, attached are the invoice copy.
Big bazaar employee agreed that you are the first to complain and no body else has complained

Really surprise to see the worst quality of product sold by big bazzar in the brand of kroyo. Pl. See attached picture have big size blow holes at various place in burner of gas stove, although i have request to check thoroughly before packing during purchase. Big bazzar person just packed the stove and when i open the box get surprised that various defects for a item like gas stove. We inform within 12 hrs. And again ihave to vist at store to return and not get money. He had given credit note which need to be used in 30 days. There is no checking at manufacturing stage and worst expreince with product and danger for safety of human due to gas can leak and catch fire if not checked before installation.

The big bazaar policy for refund on item return just after biling is against human rights. When customer returns the item just after getting it billed, big bazaar does not returns him the money, instead provides one customer receipt to him of the same amount, which he can utilise within 30 days by shopping in the big bazaar store only. And if in case, he loses that one a6 size of paper receipt or doesn't shop in bigbazaar within 30 days, he cannot get his money back by any means. If a customer is giving back an unused product without leaving the store itself, it is against human rights to bind him in the credit receipt policy. And customer is not aware of any such policy until he gets into such situation. Neither website, nor store mention such terms and conditions.

I don't want to receive any promotional message from big bazar. I have already massaged dealz no to 575758. But it replies "dealz is an invalid keyword. Please use the correct keyword and try again." my mobile number is [protected] and my mobile no is registered in full dnd.
Please resolve the issue or i am going to file complain in consumer court.

This has happened almost three times now and no solution has been forthcoming from big bazaar's end other than saying sorry to me each time. Unless each customer checks the mrp on the product and cross checks it with the bill they will be wrongly charged above mrp. I had the bad experience of being charged rs. 18 more for a particular product that i picked up and if i had not checked its price i would not have known that i'm being overcharged. Big bazaar employees at the till can't even manually enter the right value of the product once the discrepancy is brought to their knowledge because their software/database does not provide for it nor is their database/inventory of prices updated to reflect correct mrp for each product. Big bazaar has done nothing to check this malpractice despite our repeated complaints. Their employees, including their store manager stand silent without offering any help or solution to this nasty and dirty tactics to illegally make money.

I ended up waiting at the store for about 2 hours each time this happened for the last two times i visited big bazaar. Their employees are so inefficient that they could suggest a way out of this problem so that i could bill my products and be on my way. Please change the way you function big bazaar and be accountable to customers.

When i complained on their email they sent me a service request day before and closed the same yesterday, without any call to me. Hopeless service.

We have bought items of rs. 1640 from your udaipur (Rajasthan) branch and furthur we continued to get one more item so that bill can exceed 2000 and we can avail the offer... But employees made a bill of 1640 only and left the one item. That is why we were unable to avail the offer of 200 rs. And have to pay the amount. The terms and conditions are not properly unvield and bill is not generated of 2000 rs. Futher we will consider this case to the consumer court for our rights.

The big bazaar branch at ameerpet, hyderabad is a terrible place to shop at. First of all the cashiers never do their jobs well - the 'fast' lane with less than 10 items is never open even if there is a person at the station. Most employees are from districts and have extremely poor work ethics and communication skills.

I submitted a card fro refund - i was promised a refund in 7 days, 10 days, 15 days, then 30 days then 45 days and with constant follow up received it after 65 days. 90% of the managers do not answer their phones - this is shameful and unprofessional. No one gives you the right information.

I fortunately knew one manager from before whose job it was not to help me but he did out of personal courtesy - i suggest he leave this lousy company and go somewhere else.

I have since stopped going to that store as the staff are not knowledgeable, lazy to look for your items (Such as your size of clothing etc.) and never give you reliable information.

It is a shame that companies such as this are not only existing but due to high consumer demand doing quite well. Consumers have no recourse to being abused and mistreated. This is probably one reason why india will tend to deliver mediocre products and services as our work culture is really corrupted and there is no reward or ambition for excellence.

I ve placed an order in hometown marathahalli - dura cucine, for wardrobes, tv unit, etc for my new apartment on 10th feb 2018, and made 50% of payment.

It was promised that it ll be delivered in 45 days. However by end of apr-2018, i came to know, they haven't even started the order as there was some billing constraints.

Now the person who supposed to co-ordinate with my project, given someone else contact, and he's giving others contact number. However no one is reachable.

I couldn't rent out the new flat, as it was un-furnished, have wasted close to 3 months on this process.

So no: [protected]
Cus. Id: [protected]

Purchased oven on 28feb2018 from z square mall kanpur and they promised, demo will be done in 48hours but after so many requests for demo to big bazaar sales man and seding email to customer care, demo person who know about the working of oven has not come and warranty of one year is lapsing even without use of oven. Why big bazaar is selling such a product when koryo even don't have a suitable person to give demo for there product.