[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — bad experience of counter employee nature

I had purchased roti maker of the prestige company on 23rd sep 2018. I have reached to bigbazar new cotton mill compound raipur ahmedabad for exchange the roti maker. On the counter employee named nalanda vaghela id no. 38954 before listening my reason, she bluntly said no to exchnge tthe product. And i argued for exchange she stay with her first statement for not exchange by saying the product used. I had inqired before to go exchange and complianed after exchange, but there was compliain closed by reason o[censored]sed product. This nature is my bad experiance. Because bigbazar is big brand and customer's bad experience is not reliable for. If action will not taken i will go to court for product not satisfying and not exchange with bad experience of employee's also.