Big Bazaar / Futurebazaar / Future Retail / Hometown — Big bazaar card

Address: India

I have taken membership card of big bazar name big bazar profit club card in December 2021 in which I was getting 12000 card balance after paying 10000 but the condition is that one can use 1000 per month which is being credited in the card but the problem arises when the big bazar is suddenly closed all its store in India and they even stopped providing customers support via call and mail I am in very big trouble right now what to do I am not getting please help me .