Big Bazaar / Futurebazaar / Future Retail / Hometown — Big bazaar profit club return

I had Big Bazaar Profit Club card in which my almost 7 000 Rs amount is left but without customer letting this know, big bazaar is closed now. I cancel out my card but after 2 months still no refund
You haven't given any instruction to customer by email, message, call that how we will get card balance.
So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
Cheated to me in Bigbazaar
Surendra Kumar