Big Bazaar / Futurebazaar / Future Retail / Hometown — billing error

Address: Kota, Rajasthan, 324005

Dear concern,

This is to bring to your notice the financial error in the bill generated by your kota, rajasthan big bazaar outlet.

I purchased grocery from your above mentioned outlet on 4th may'19 having memo number 0000664 tr :2294 at 22:10.

The mrp i. E mentioned on clean and mate toilet cleaner is rs 65 whereas on bill the amount mentioned is rs 78.

This is sheer negligence and misleading customers.

I went to your outlet again on 5th may'19 to share my concern, the person on the helpdesk said manager is not available and asked me to wait and handed me the balance amount. After waiting for the manager for more than an half hour, i was handed over a complaint book.

This is not expected from the reputed group like big bazaar.

It's not a matter of few rupees, it's a breach of trust.
I was a very loyal customer till 5th may'19 but this incidence has shattered my trust.

Attached herewith are the screenshots of the bill, product and the complaint lodged.

Regards,
Sangeeta karsija
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