Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — bought one piece but billed for two pieces

Gaurab Verma

from Mumbai, Maharashtra

Jun 11, 2019

Address: 734101

Today I did my shopping at Big Bazar Cosmos Mall Siliguri (WB). My Mob No [protected], Tax Invoice No [protected], TILL No 13, Memo No 0000704.
After reaching home I matched my bill with the goods & surprisingly I found that I have been charged for two pieces of CERELAC MG 5FRT 300g (Rs. 245/- x 2 = Rs. 490/-) but I have actually bought & got only one single piece of that. May be it's an mistake on your part.
I request to kindly reconcile your inventory & arrange to refund my Rs. 245/- at the earliest. You may refund the same in my Future Pay wallet.
Regards
Gaurab Verma
+91- [protected] / [protected]@gmail.com

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Jul 13, 2019

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Gaurab,

I am concerned to note this. Request you to share the complete bill copy at [protected]@futuregroup.in so that I can take this up with the concerned team.

Regards,
Priya
Future Group