Big Bazaar / Futurebazaar / Future Retail / Hometown — Cashier/staff of Big Bazaar

Address: HILAND PARK

My father who is a senior citizen (78 years) went to shop some grocery items from Big Bazaar Hiland Park on 06.03.2021 evening. For billing, he stood in the queue of Priority Counter (where senior citizens/pregnant women/physically disabled people are given priority). Since he was standing in the queue for a long time, he asked the cashier whether they are giving any priority to senior citizens or not. The cashier (Mr. Sandip Banerjee) very coldly said that they are NOT giving priority to senior citizens as they have shortage of staffs and quite inhumanly let him stand behind all other young and fit customers. My question is what has shortage of staffs to do with giving priority to senior citizens in the priority counter? It is basic humanity. What are the priority counters kept for if the cashiers are not even abiding by the rules set by Big Bazaar? I was thoroughly disappointed by the inhumanity shown by the staff. Kindly address the issue so that no senior citizens ever have to face such inhumanity at the hands of Big Bazaar staffs.