Big Bazaar / Futurebazaar / Future Retail / Hometown — charges for carry bag

Address: logics mall, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi currently i have done shopping from big bazar they have charged me 24 rs for carry bag with their logo on it when telling them they cannot charge for carry bag they replied there is no such rule. They are charging huge amount of rs 24 just for carry bags which should be provided by retailers free of cost. Consumer forum should look into this matter and should apply penalty to such retailers.