We faced a dangerous situation this morning. The loft of the modular kitchen designed, installed and serviced by hometown team has completely collapsed at 4:30am this morning ie 29th april, 2019. The structure itself was loosely fixed and has given away causing damages to the wall, a brand new refrigerator (Not even 5 days old) and damage and discoloration to the tiles and wall. Total estimated damage to the kitchen including fridge denting, wall, /concrete breaks, chipping, replastering, repainting, tiles damage, and damage on other panels is estimated to be 100000+
Now considering hometown track record of delivering substandard products as escalated earlier as well (We have faced substandard products being delivered), i'm extremely worried about the safety of my family with the structure itself not being safe to work with. The remaining structure is currently hanging loose from the wall and may collapse any minute.
Atleast there is no physical damage to the people in the house since this occurred at 4:30am. But if there was anyone present during this accident, it could have caused serious injuries and hospitalisation due to head concussion/fracture etc.
We are seeking:-
1. Immediate rectification for the structure including the damaged panels, damages on the walls caused by this accident and further repair work and touch up of the affected/damaged kitchen area
2. Dents and damage caused to the fridge due to the lift collapse to be compensated
3. Assign a contact on priority to fix this asap.
This is extreme harassment to the customer who, for no fault of theirs, had trusted hometown to atleast deliver quality products and install a safe structure.
Was this information helpful? | 
Post your Comment