Big Bazaar / Futurebazaar / Future Retail / Hometown — Exchange of luggage bag

Address: City mall, Ajmer, Rajasthan

I have purchased one luggage bag on date 17.01.2021 in amount ₹2099/- from big bazaar, Ajmer(Rajasthan) And went to exchange that bag on date 19.01.2021.Initially staff was agree to exchange that bag, accordingly I have selected another trolly bag of amounting the same rupees, but afterwards they denied for exchange by stating that warrantee is issued already, no exchange will be done.I refused to take that bag back.And big bazaar staff rudely denied and didn't give any response.The bag is still with them.Kindly do needful.