Big Bazaar / Futurebazaar / Future Retail / Hometown — Fraud in delivery (Free offer Item)

Address: Paharia, Varanasi

I was online order with Big Bazar (Orderly Bazar, Varanasi) of Rs. 2418.02/- with order no[protected] . As per Big Bazar offer, we got 3kg free sugar on order above Rs 2000/- but Big Bazar (Orderly Bazar, Varanasi) not delivered my free 03 kg free sugar. I have lodge many complaint to bigbazar through call on customer care/service but my issues is still pending. From 02 Aug'21 to 7th Aug'21, They told that your sugar will be delivered today but today Big Bazar Store manager Mr Vijay told that sugar is not available in store from last 1 week. If sugar not available then why they wrong commitment with customer.
Big bazar mentally harassing to me and fraud with me.