[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — future pay central wallet money not refund by central wallet

Address: Allahabad, Uttar Pradesh

I have complained to Future pay For refund of my money Rs. 5000.00 from Future pay Central wallet on 18/03/2019.
Customer care assure me to refund of my money within 3working day. But money not refunded to my account.
After that I am calling daily to customer care executive of future pay for my money and they assure me to refund is in process and will process till next day. I am daily calling customer care executive from 18th March to till today and every day they told that refund is in process and money will transfer within 24 hours, but till now money not refund to my account.
I have e-mailed also to customer care 4 ti5 times but only auto reply answer came for your complain is in process but they not resolve my issue.
Till now more that 2 weeks passed but money not refund by future pay central wallet.
So request you to please do the needful so that my money Rs. 5000.00 will refund by future pay central wallet.
Future pay Complaint no.- FP[protected]