Big Bazaar / Futurebazaar / Future Retail / Hometown — future pay wallet amount

Address: Kolkata, West Bengal, 700039

Dear future group,

My name is hashim mohammad ali and i am a future group customer (Big bazaar/brand factory). Every month i purchase groceries from sealdah big bazaar store and get some amount in future pay wallet (As per the offer) to use in next shopping. Today (28/2/2019) had a very bad experience. I have attached a photo of vicky chowdhury who denied my brother to redeem future pay wallet amount and misbehaved with him. He said mobile phone is necessary to be there in store to redeem future pay amount. My question is if the future pay wallet is secured with an otp with registered mobile number then why mobile phone is necessary at the time of purchase. I appreciate if you reply me back as soon as possible.

Thanks and regards,
Hashim mohammad ali
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