| Address: Big Bazaar, Pheonix Mall, Velachery, Chennai, 600016 |
Today, I had shopped at Big Bazaar Phoenix- Velachery Chennai Store.
Was being in the queue for Billing. The Counter person was going on billing for a Staff and then for a 2-3 item without even bothering to look at the queue.
When I raised the issue, he did not bother to address me. Another customer started to shout at the counter person. I asked another person to call the Store Manager. But nobody came for 20 minutes. I was standing just in front of the counter without being served.
When I started to take photos of the counter person when he refused to divulge his name, a lady supervisor came from nowhere and started questioning that I was taking picture of her. I could realise the nexus between the staffs. They diverted my attention such that they could do the billing as per their wish.
To my Dismay, I was billed three items which is not part of my shopping
This is absolute cheating with the staffs ganging up and targeting shoppers coming alone.
I Immediately called the customer toll free number and registered my complaint No. BB[protected].
I need to know the missing items billed delibrately. I think the items would have been stolen by the counter person grouping with fellow staff member.
This is very damaging and I would like to have your immediate response before I take up in the consumer forum.
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