Big Bazaar / Futurebazaar / Future Retail / Hometown — home delivery issue

Address: Patna, Bihar, 800001

Had done shopping on 29th september, left bags for home delivery. We're told that it wud get delivered next day, but not delivered till date. Today when i called them they said it wud be delivered by 10pm, but it was not. I called delivery boy at 10pm, he is making new excuses and said he is taking goods to his home and will deliver tomorrow by 12pm. What is this? Challan no. - 408445. Store id - 4979 mobile no. - [protected]