Big Bazaar / Futurebazaar / Future Retail / Hometown — home delivery not satisfying

Address: 4, Salugara Kalchakra Monastery siliguri, Darjeeling, West Bengal, 734001

We wanted to opt for home delivery in Big Bazzar Siliguri but the customer care did not pay a heed to our request.One official said it might take 48hrs and another one said 72 hours.No one was sure about the time within which home delivery was available. since it was our right and we have made a big purchase I as a customer was not satisfied and the behaviour wasnt accepted. Please look into the matter.