Big Bazaar / Futurebazaar / Future Retail / Hometown — I got a payment confirmation from the bank and the bank site but didn't recieve the order.

Address: Gaya

I have attempted to purchase items from Big Bazaar through Future Pay app.It showed that payment successful and deducted money from my account but finally your app shows payment awaiting and order not placed and also did not receive the items.
However, money has been deducted from my account. Total money deducted is 2038.80/- in the transactions.
This is the second time the same thing has happened.I didn't expected this huge glitch from a company like Big Bazaar/Future Pay.
I request you to please look into the matter and refund the amount as soon as possible to my respective account.
Further request you to resolve this payment issue in your Future pay app