Big Bazaar / Futurebazaar / Future Retail / Hometown — I have a BBPC card with balance 10000 rupees but balance not showing in application

Address: block colony gopalganj

I have BIG Bazar profit club card with 10k balance, As i am out of station from last 1 yrs due to lockdown and was not able to shopping because bigbazar store not available in my area . currently balance is showing 0 amount.
i was trying to connect with customer care but no luck,
i called to big bazar customer care no. they said to connect with future pay customer care after long waiting time,
i tried to connect with future pay multiple time but after long waiting time call was disconnected automatically .

please help me to resolve this issue .

my contact no -[protected]