[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — misbehaviour by security personnel

Address: Kolkata, West Bengal

I went to big bazaar jessore road kolkata on 30.12.2018 where the the security staff was very disgraceful and rude at the entry gate. Me and my mother purchased grocerry items from big bazaar. While leaving the exit gate we asked the security staff about an item which we were supposed to collect as an offer after showing the bill. The security personel asked to leave from the exit gate and referred us to the bagagge counter. After waiting for a while the staff at the bagagge vounter couldn't find about the above mentioned offer and againg referred to the stored where the offer was given. The corner where the offer was supposed to be collected was near to the entry gate. So i went at that corner and after collecting the same i was leaving the shop. The security personel misbehaved, argued and forced me to leave the
Shop from the exit gate. I explained them that i didn't came to purchase anything i only came to collect the offered item and i also asked them to let me go and take the item instead. They rudly behaved with me and with my senior citizen mother as well. These staff serving as security personel should be taught how to behave with customer and specially when they are senior citizen. This is not the first time this misbehaviour happend in this place, earlier the same treatment was given to my father also. Please teach these people some lesson regarding this misbehaviour.
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Feb 5, 2019
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Customer,

In order to assist you, I would require your contact number and the exact store details.

Kindly share the same at [protected]@futuregroup.in so that I can take this up to the concerned team.

Regards,
Priya
Future Group
 
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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