Big Bazaar / Futurebazaar / Future Retail / Hometown — Money deducted but order not placed

Address: Pune

I had made a payment of 634 rupees on may 24th, 2021.The money got deducted from my account through Google pay but big bazaar app showed that the payment is not reflected and hence the order did not get placed.
I tried for a refund but there was no provision to raise the request.Kindly do the refund as soon as possible