Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — Money has deducted but not showing order status and it is still showing not paid

Rishabh Rivakuvi Pandey

from Lucknow, Uttar Pradesh

May 19, 2021

Address: Big Bazar Phoenix, Lucknow

Website: Big Bazar App

Dear sir/Maam,
Kindly look into the matter,
Today I have ordered essentials from BigBazar, Phoenixmall, Lucknow with the help of Big Bazar App.
Money has been deducted from my account.
I am attaching the deduction message. Kibdly look into thismatter.
I would be highly obliged.
Transaction message is given below
Dear Customer, Thx for INB txn of Rs.11846.19 frm A/c X4965 to FUTURE RET. Ref IGALDUANQ5 on 19May21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

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May 21, 2021

Complaint marked as Resolved

I am so thankful to this forum, after notifying from delegated members only my money returned. Now I am having faith again. Now Big Bazar is also calling for concerned matter. Before not even a single customer care was achievable. Thank you. Rishabh

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

May 20, 2021

Updated by Rishabh Rivakuvi Pandey Dear sir/Maam,
Kindly look into the matter,
Today I have ordered essentials from BigBazar, Phoenixmall, Lucknow with the help of Big Bazar App.
Money has been deducted from my account. Order is not being updated in app. And no delievery has done for same.
I am attaching the deduction message. Kibdly look into thismatter.
I would be highly obliged.
Transaction message is given below
Dear Customer, Thx for INB txn of Rs.11846.19 frm A/c X4965 to FUTURE RET. Ref IGALDUANQ5 on 19May21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI