Big Bazaar / Futurebazaar / Future Retail / Hometown — organising manpower as a productive workforce

Address: Jalandhar, Punjab, 144003

On the last saturday, i visited big bazaar shopping mall at jalandhar along with my son. It was evening time, past 6:30, so the mall was not crowded. I noticed an unusual hustling of 125 strong crowd of sales personnel all about the mall. We browsed through various sections and chose a number of articles including apparels and went to the cash counter for billing. Trouble arose over a pair of trousers which we picked up from the section marked with a plank of flat 50% off. We asked the sales girls moving around and one of them said that it was priced at 50% on mrp. At the sale counter we had to wait for over 20 minutes to confirm the final price which was denied to use on the pretext that it was wrongly displayed and there was an error on the part of stock displaying team. I raised the objection and called the manager who apologised but failed to convince us why this had occurred obviously, the team was not well trained, well framed and well informed about all aspects. Really it is a sad state of affairs especially corporate affairs.