Home Town is one of most unprofessional bunch of people collected together to deceive and fool people by good looks of the showroom. Worst quality furniture, no after sales service, no customer care attitude and false promises. They just don't bother after they get the money. Simply a bunch of crooks to cheat people any way they can.
I have to admit that the overall service extended to me by Home Town (GIP Mall, Noida) has been pathetic and highly unsatisfactory. I have been complaining and escalating the issue at regular interval, but things are really getting worse and unbearable for me. I have never seen/heard about such case. It has been most annoying and frustrating shopping experience for me.
I have bought a dining table in Feb 2018 and its chair got cracks during such short span of time. I complained about this crack.
Complaint has been made regarding this and Homeown took 20 days to send the executive for inspection. They are not able to identify in first visit what action required to rectify the issue. In second visit they said that piece of wood need to replace and will be chargeable. Asked to share the quotation and breakup of the same but hometown was unable to give any detail and merely shared the account detail for money transfer. They insisted advance payment to carry out repair work and they closed the complaint.
Several times I followed up with the customer service and each time they made false commitment, they are simply avoiding the complains, the service post sales are regretful. Was this information helpful? | 
Post your Comment