[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — prepaid product was wrongly delivered to some other person

Address: 560029

Website: Www.Bigbazar.com

I placed an order against order[protected] for a trouser and shirt on prepaid mode. At the time of delivery, got call from courier, since i was out of station i refused to accept the product and asked the courier person to return the product to warehouse (As per instructed by bigbazar customer care) but later i got a message that the same has been delivered and i have no clue, to whom the courier was delivered. When i logged complaint at bigbazar customer care they told me that it had been returned to original and i will get. My refund in 7-10 working days, but i didn't receive the same, again and again i kept calling for the same but no status was given to me except few false promises. Today i got to know that the packet was delivered so case has been closed positively, so there is no question of refund.
I am mentally harrased and the bigbazar is not taking up my case. They are literally cheating on customers and making fool of them.