Big Bazaar / Futurebazaar / Future Retail / Hometown — Profit club card fraud - refund needed

I had taken a profit club card from Big bazaar. Raised several emails to the concerned department. No response receive. On enquiry at the newly opened outlets of smart bazaar one month back, the staffs at smart bazaar informed me that they will be reversing the amount within one month to the account. Yesterday I again enquired with them and they said me to raise a police compliant. Actually a great cheating has happened and they have looted money from many. Need to revert the amount immediately to the customers.