Big Bazaar / Futurebazaar / Future Retail / Hometown — Profit Club Membership Cards

Address: Mumbai City, Maharashtra

Dear Sir,
I have got the Big Bazaar Profit club card in January 2022 by paying Rs.10, 000.00 and The Total Balance was 11, 000.00 out of which monthly eligible balance on the same January 2022 month has been utilised.The total balance is Rs.10, 000.00 still not been able to use because the BigBazaar is closed.When we asking the continuation the big bazaar staffs were giving answer it can be used in reliance also.But we are cheated and Reliance straight away rejected this card.
I applied for to cancel and refund my Rs. 10, 000.00 by writing [protected]@bigbazaar.com.There were no reply from them.Also their customer care numbers are shut down nowadays.
To who we ask for our refund?
With Regards,
Santhosh K P
Mob:[protected]