Big Bazaar / FutureBazaar / Future Retail / HomeTown

Big Bazaar / Futurebazaar / Future Retail / Hometown — queen size bed issue of hometown.

Shantanoo_311

Feb 12, 2019

Address: Pune, Maharashtra, 411030

This complaint was sent to [protected]@hometown.in 3 Feb and before that from 7 January i am continuously calling and asking for status.

Recently I have purchased full hydraulic Queen size bed with mattress. I have purchased this from hometown near garvare college Pune.

While purchase, Store was having same bed but half hydraulic with screw fitted base and agent committed that I will get same type of bed with full hydraulic but when I received the bed the base flap of the bed was moving and coming outside the bed as it was not screw fitted and base fitting was not appropriate as the base was movable so it was not completing the expected storage benefits.

I had raised multiple (5) complaints regarding this issue but customer care and store were unable to resolve this issue. Last four complaint was closed directly without my acknowledgement. I got to know that complaint was closed through sms and then I had call customer care for getting the reason of complaint closing and even worst was your complaint response which was closed as there is no issue.

Yesterday I visited the store and explained everything to all the senior staff available in the store and service department head told me that issue cannot be fixed as this is as company design which was never conveyed to me.

Store manager told to select different bed and after selection of bed I was ask to pay additional 7000 rupees as a difference amount which I am not comfortable to pay.

I am requesting you to look into this issue on priority basis and provide a refund or other selected without paying any additional difference.

Looking for your call at the earliest as it been 25 to 30 days I have not received any proper response from customer care and store team.

Current status: I endup paying extra 5000 rs for another bed which i am not happy with.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Feb 12, 2019

Updated by Shantanoo_311 Response received from Hometown on 4 Feb 2019:

We are extremely sorry for the inconvenience caused to you.

We understand that your concern is still awaiting response and we sincerely apologize for the delay in the same

Let us assure you that we have already escalated your concern to the respective team. We will contact you with an appropriate resolution once we get an update from our team.

We request your patience and co-operation in the interim
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Response received from Hometown on 6 Feb 2019:

Greetings from HomeTown!

In regards to your concern, our team has contacted you and updated you on the status.

Thank you.

Note: I never received any call from hometown customer care regarding my concern till date and sent reply from my end as below:

Hi Team,

I didn't get any call from your team. Please provide me detailed information on email.
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Response received from Hometown on 7 Feb 2019:

Dear Sir,

We deeply regret the inconvenience caused to you.

Kindly note that we have forwarded your request to the concerned team on a priority basis and we shall keep you posted.

We would appreciate your patience and co-operation in this regard.

We once again apologise for the inconvenience caused to you.
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Response received from Hometown on 12 Feb 2019:

We understand your concern and deeply regret the inconvenience caused.

As checked with the team tey had called you and you were suppose to visit the store, will request our concerned team to connect with you to update you with the latest details of the same.

We request your patience and co-operation in the interim.

Note: I never received any call and hometown endup reply always that they have call me.

This was an unsatisfactory service received from hometown and I will never suggest anyone to buy any product from hometown.

Hometown is worst, unhelpful and unsatisfactory service.