Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund for Big Bazaar Profit Club

Address: Varanasi

I need to get the refund for my Profit Club Card. I have around 7-8K in my card. The customer care lines and the email id are not working, and there is literally no response from the company for the same. I would like to request Future Retail to atleat have the audacity to confront their customers.